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Support FAQs

The following list of support specific FAQs has been compiled from our much larger set of general FAQs that include pre-sales questions.

• Domain Names
• How do I connect a domain name to your hosting?
• Can I have two or more domains pointing to my hosting account?
• Can I buy a domain name through you?
• Can I change the domain name I host?
• Email Services
• How do I create an email address at my domain name?
• How do I setup Microsoft Outlook Express?
• I would like to access my email from both an email client as well as on the web. Do you provide this?
• Can I send out an email newsletter to people who really did subscribe to it?
• I am having trouble receiving email. What could be going wrong?
• I am having trouble sending email. What could be going wrong?
• General Questions
• How do I switch my web hosting to you?
• Where can I find more information about the software on your servers?
• Is it worthwhile using Macromedia Flash on my site?
• Where can I submit my site to search engines?
• Can I review your web hosting services?
• Hosting FAQ
• General
• What happens if I go over my account transfer limit?
• Do you host adult sites or allow us to SPAM?
• Can I host MP3 files, or game and software downloads on my site?
• Servers and Datacenters
• Can a phpBB forum be hosted?
• cPanel Control Panel & Statistics
• What are the locations of Perl and Sendmail?
• How do I get to my web site statistics?
• PHP, Perl, MySQL, and SSL Secure Hosting
• What are the locations of Perl and Sendmail?
• Reseller Web Hosting
• What is the Web Host Manager (WHM)?
• Can I create my own plans for my clients?
• Can I upgrade my reseller plan?
• Is creating client account easy? How do I create one?
• Are my customer accounts completely separate from each other?
• Do my clients get their own cPanel Control Panels?
• How do I create a package of features?
• Where can I get the official Web Host Manager user guide?
• Support Services
• I have a question about your hosting that you have not covered on your site. What do I do?
• Is phone support available?
• Do you renew my hosting account at the end of the year automatically?
• What support services do you provide?
• How do I upgrade my web hosting plan?
• Where can I get the official cPanel Control Panel user guide?

If you cannot find the answer to your support question above, please check our cPanel flash tutorials in our support centre. Alternatively you may send us a support request at our technical support request form.