Support Centre

CPanel Web Hosting Flash Tutorials

Introduced recently, our cPanel flash tutorials provide visual tutorials explaining exactly how to use most of the features available within your web hosting account.

To start one of the tutorials please login to your cPanel control panel using the details provided in your setup email.

The full list of cPanel flash tutorials is available, but here are some of our most popular functions:

Creating an Email Account Adding Email Forwarders Creating an Email Default Address Adding a URL Redirect Changing your Account Password Installing FrontPage Extensions

Downloading Backups Adding Sub-Domains Installing the Advanced Guest Book Installing the Agora Shopping Cart Installing the phpBB Bulletin Board Denying an IP Address

Web Hosting Support FAQs

While our support FAQs are scattered throughout the relevant categories, ServerGrade has now collated the FAQs relevant to existing clients in one central location.

The full list of web hosting account support FAQs is available, but here are some of our most popular support FAQs:

• How do I upload my website?
• How to connect a domain name to my hosting?
• I'm having trouble receiving email. What could be going wrong?
• I'm having trouble sending email. What could be going wrong?
• How do I get to my web site statistics?
• How do I upgrade my web hosting plan?
• Is phone support available?
• Does my account renew automatically?
• Can I have multiple domains pointing to my account?
• Can I change the domain name I host?
• Where can I get the official cPanel Control Panel user guide?

Support Trouble Tickets

Despite our huge selection of cPanel flash tutorials, FAQs, and the cPanel user guide, sometimes things still need to be looked at by one of our technicians.

To contact our support staff please use our technical support request form and a staff member will respond promptly via email after investigating your issue.